Noticeboard

Carrington House Surgery News

NHS England have made an announcement in the press on 14th May regarding face to face appointments and open reception for patients.  Please bear with us whilst we put our systems in place.  For clarity, our Clinicians will continue to decide following a telephone consultation if you will need to be seen face to face.       

15th September 2021 - Closed for Training from 1pm for Staff Training

See Opening Times for monthly list. 

Covid Passports from Monday 17th May 2021 - see Home Page for Details

National data opt-out

The deadline to opt out of NHS digital sharing your identifiable patient data is the 1st September 2021.
 
Any data that NHS Digital collects will only be used for health and care purposes. It is never shared with marketing or insurance companies.
 
If you wish to opt out of this, you will be required to fill out a Type 1 Opt-out form. This can be found online by clicking on the below link: https://digital.nhs.uk/services/national-data-opt-out Please return this form to the surgery.
If you are completing this for a child under the age of 13, you will be required to fill out the below form:
This needs to be emailed directly to the email listed on the form by the child's parents/carers

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Telephone Recordings

Telephone calls to and from the Practice are routinely recorded for the following purposes;   

To help us ensure that we provide the best possible services to our patients and helps us to deliver care and identify ways that we can provide a quality service.  

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager carrington.house@nhs.net who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website