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Carrington House Surgery News

NHS England have made an announcement in the press on 14th May regarding face to face appointments and open reception for patients.  Please bear with us whilst we put our systems in place.  For clarity, our Clinicians will continue to decide following a telephone consultation if you will need to be seen face to face.       

13th July 2021 - Closed for Training from 1pm for Staff Training

See Opening Times for monthly list. 

Covid Passports from Monday 17th May 2021 - see Home Page for Details

National data opt-out

The deadline to opt out of NHS digital sharing your identifiable patient data is the 1st September 2021.
 
Any data that NHS Digital collects will only be used for health and care purposes. It is never shared with marketing or insurance companies.
 
If you wish to opt out of this, you will be required to fill out a Type 1 Opt-out form. This can be found online by clicking on the below link: https://digital.nhs.uk/services/national-data-opt-out Please return this form to the surgery.
If you are completing this for a child under the age of 13, you will be required to fill out the below form:
This needs to be emailed directly to the email listed on the form by the child's parents/carers

Practice Charter

smiling_patientWe aim to provide the best possible service to our patients and hope you feel we achieve that aim.

The care of your health is a partnership between yourself and the Primary Healthcare Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our responsibility to you

  • You will be treated with respect and courtesy
  • You have the right to confidentiality, all data held is protected and governed by the Data Protection Act.
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen on the same day if your problem is urgent.
  • You will be seen by your preferred doctor whenever possible.
  • You will be informed if there will be a significant delay to your appointment.
  • You will be referred to a consultant if you GP thinks it medically necessary.
  • You will be given the result of any test or investigation on you r request.
  • Your repeat prescription will be ready within 48 hours of request.
  • Your suggestions and comments about the services offered will be considered sympathetically.
  • Any complaint raised will be dealt with quickly and fully, in line with the current complaints procedure.

But please also remember………

Your responsibility to us:

  • Please treat all surgery staff with the same respect – we work in a complex and demanding environment.
  • Abusive or violent patients will be removed from the practice list.
  • Do not ask for information about anyone other than yourself
  • Tell us of any change to personal details so that our records are kept up to date.
  • Only request urgent appointments if appropriate.
  • Home visits should only be requested if you are really too ill to attend the surgery.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please allow sufficient time for results to reach us but let us know if you are anxious and we will chase them for you.
  • Please attend for reviews when asked as overdue reviews will prevent repeat prescriptions being issued.
  • Do let us know whenever you feel we have not met our responsibility to you as we endeavour to provide the best possible service.
  • We would of course be delighted to hear when you feel praise is due to either the team or a particular individual.


 
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