General email - carrington.house@nhs.net
Prescriptions request/enquiries - prescriptions.chs@nhs.net
We are ask our patients to call the Surgery on 01494 523211 to book an on the day appointment.
We will NOT be booking appointments at the reception desk as this gives everyone a fair chance.
Thank you for your understanding.
Welcome to Carrington House Surgery
We are still receiving a very high volume of calls and are aware patients are waiting on hold for long periods. We are doing the best we can to get to everyone.
Patient Access
Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.
Sign in with ease using your NHS login.
Alternatively you can use the NHS App
Log in to your NHS account to access services online on your computer, tablet or mobile phone. You do not need to download anything.
Log in to your account to:
- get your NHS COVID Pass
- order repeat prescriptions
- book and manage appointments
- get health information and advice
- view your health record securely
- view your NHS number
Log in - NHS App Online (service.nhs.uk)
Press release
Around 400,000 women across England will get better access to menopause support – saving hundreds of pounds and making treatment more accessible.
- Women in England will be able to access cheaper hormone replacement therapy (HRT) for menopause through a new prescription prepayment certificate (PPC)
- To be rolled out from 1 April 2023, the certificate will help around 400,000 women save hundreds of pounds a year, reducing their HRT costs to less than £20 a year
- Better access to HRT will improve the lives of millions of women in England who suffer from negative symptoms of the menopause
https://www.gov.uk/government/news/hundreds-of-thousands-of-women-experiencing-menopause-symptoms-to-get-cheaper-hormone-replacement-therapy
Get help for your symptoms
If you think you need medical help right now, 111 online can tell you what to do next.
Get help for your symptoms - NHS 111
When to call 111 instead
Call 111 to speak to someone if you need to:
- discuss complex medical problems
- discuss worries about a long-term condition
- get end-of-life care, or report a death
- report child protection or vulnerable adult concerns
Other ways to contact 111 if you have a hearing problem or need help in other languages
https://www.nhs.uk/conditions/coronavirus-covid-19/using-the-nhs-and-other-health-services/when-to-call-119/
You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.
Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages.
Lines for the NHS COVID Pass, vaccinations, advice about testing and staying at home are open Monday to Friday from 9am to 5pm, and on Saturday from 9am to 1pm. Closed on Sunday and bank holidays.
If you have a severe mental illness, like schizophrenia or bipolar disorder, you should get an Autumn Booster to top up your immunity to the COVID virus. Find out more
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Worried about signs that could be cancer? Book an appointment for this to be checked by a doctor
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National Data opt-out
To find out more information and to set your opt out choice please use the link below to go to the NHS website:
NHS national-data-opt-out
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Please see below a table showing guidance on where to go to best to deal with your complaint. 
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We would like to reassure all our patients that General Practice is open and here for all who need to use our services..
We would ask, however, that all patients please treat our staff with kindness and respect. General Practice has been working extremely hard, and very long hours, throughout the pandemic and the recent vaccination rollout. This has been a difficult and exhausting time for many of our staff, who continue to work diligently to support all our patients.
We appreciate your patience and understanding in this and would like to thank our patients for their support.
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Travelling abroad? Find out information for the country you are visiting
Foreign travel advice - GOV.UK (www.gov.uk)
For further information please visit: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad
The NHSApp can be downloaded from:
https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone/iOS
https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for Android.
If you have not used it before, there is a self-registration process within the app to create an "NHS login" as per https://www.nhs.uk/nhs-services/online-services/nhs-log-in/
If you already have access/ login details for patient online services, for example "Patient Access", you may use this.
Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may to take another 5 days to reach you, or more if postal services are affected. Please take account of this when making your plans.
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Named Allocated GP
NHS England require each registered patient to have a named allocated GP. Patients can ask at any time who their named allocated GP is. Patients have the option to request a specific named GP (requests will be considered). However, we do NOT operate a 'personal list' operation at Carrington House, this means patients can choose to see whichever doctor they prefer at the surgery for their care.
How We Use Your Medical Records
Please see the following link on how we use your records How we use your medical records
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Parking
We practice from a modern, purpose built building with good access for patients with mobility problems. We provide toilets and have a baby-changing unit located in our accessible patient toilet. We have a small car park available to our patients during consultations only with allocated bays for blue badge holders.
(Site updated 17/03/2023)