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Welcome to Carrington House Surgery

Due to Coronavirus, we are asking patients to call the Surgery on 01494 523211 to book a telephone appointment. We will NOT be booking appointments at the reception desk until further notice. Thank you for your understanding.

Please note that after the announcement on the 21st February 22, we don’t yet know whether the rules for the NHS will change.

 So, until this is confirmed, please continue to:

- wear your mask in the surgery

- keep distance when in the surgery

- arrive no longer than five minutes before your appointment time 

- avoid attending for routine care when you have covid

- tell us if you have covid symptoms or are covid positive when you have an appointment

 That way we can keep all patients safe - including those who cannot be vaccinated or whose immune systems are compromised/weak.

 https://www.bbc.co.uk/news/uk-60467183

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Please see below a table showing guidance on where to go to best to deal with your complaint. 

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We would like to reassure all our patients that General Practice is open and here for all who need to use our services.

Throughout the COVID-19 pandemic, our practice has remained open and here for you.

We have simply been doing things differently, with greater emphasis on remote assessments and inviting patients for face-to-face appointments only when necessary. But we have never closed our doors as a service; we have simply been operating in a COVID-safe way.

Although lockdown restrictions are easing it is still important for the safety of patients and staff that we continue to maintain a COVID- secure environment. It is hugely encouraging that the vaccination rollout has been so successful, but infection rates are still concerning and the emergence of new COVID variants poses a risk we cannot ignore. For this reason, we will continue to ask visitors to our practice to please wear face masks when they enter the building and to socially distance for the time being. By taking these simple precautions we can work together to prevent infections among both patients and staff. This also helps us avoid having staff members isolate, which in turn will help us keep your GP services running smoothly.

We will also continue to assess patients remotely first and will offer face-to-face appointments to those who need them. This will include people with existing medical conditions who need greater support (for example, people with learning difficulties or who may be living with hearing loss), and those who we assess to have a particular need that requires a face-to-face appointment.

As we are sure you appreciate, it is really important for us to focus on patients who need us the most and who may have an urgent or long-term health need that requires attention. It is also the case that administrative work has increased considerably for GPs and staff as a result of the pandemic. Using telephone assessment methods means we can make sure our time is used to help each patient in the best way for their particular health concern. We would like to reassure you that we will always be working hard to put your needs, as patients, first.

Routine screenings, health checks and immunisations all continue to be available at your GP practice.

We are very aware how difficult the pandemic has been for many patients. We also understand that some may be frustrated at having to wait a little longer than usual for certain treatments. Similarly, our telephone lines have been far busier than usual for this time of year, and patients may find themselves on hold for slightly longer while we deal with calls.

We would ask, however, that all patients please treat our staff with kindness and respect. General Practice has been working extremely hard, and very long hours, throughout the pandemic and the recent vaccination rollout. This has been a difficult and exhausting time for many of our staff, who continue to work diligently to support all our patients.

We appreciate your patience and understanding in this and would like to thank our patients for their support.

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Do not leave your home if you have coronavirus symptoms.

Do not leave your home if you have either:

• a high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

• a new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

• a loss of sense of smell and taste

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online

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COVID PASSPORT INFORMATION 

We are unable to issue this certificate at the practice

For further information please visit: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad 

The NHSApp can be downloaded from:
https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone/iOS
https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for Android.

If you have not used it before, there is a self-registration process within the app to create an "NHS login" as per https://www.nhs.uk/nhs-services/online-services/nhs-log-in/

If you already have access/ login details for patient online services, for example "Patient Access", you may use this.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine.  The letter may to take another 5 days to reach you, or more if postal services are affected.  Please take account of this when making your plans. 

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Parents’ guide to using A&E during Covid19

The NHS has produced a useful guide to parents on when to use A&E during the pandemic. Please share the link to this on your website and in patient communications.

View Parents’ guide to A&E during Covid19.

There is also useful information for families – including:  talking to children about Covid 19, and emotional support during the pandemic.  View families’ information here.

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Named Allocated GP

NHS England require each registered patient to have a named allocated GP. Patients can ask at any time who their named allocated GP is. Patients have the option to request a specific named GP (requests will be considered). However, we do NOT operate a 'personal list' operation at Carrington House, this means patients can choose to see whichever doctor they prefer at the surgery for their care. 

How We Use Your Medical Records

Please see the following link on how we use your records How we use your medical records

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Parking

We practice from a modern, purpose built building with good access for patients with mobility problems. We provide toilets and have a baby-changing unit located in our accessible patient toilet. We have a small car park available to our patients during consultations only with allocated bays for blue badge holders.